Terms and Conditions

By browsing or buying on kanyakala.com you agree to these terms. If you do not agree with any part, please do not use the site. We may update these terms from time to time; the version on this page is the one that applies.

• All prices are in Indian rupees (₹) and include applicable taxes unless shown otherwise.
• An order is confirmed only after we accept it. We may cancel an order if an item is out of stock or a price was shown wrongly, and you will get a full refund to your original payment method.
• Offers and coupon codes cannot be exchanged for cash and may have a minimum order value or an end date.

• Pay online by UPI, card, net banking or wallet through our secure payment partner, and get an extra discount where offered at checkout. We never see or store your card details.
• Cash on Delivery is available on eligible orders with a small handling fee, shown before you place the order.
• Please give correct billing and contact details so we can process your order.

• We dispatch orders within 2–3 working days, and the same day on selected products.
• Delivery time depends on your location. An estimate is shown at checkout once you enter your PIN code.
• You will get an email once your order ships, with tracking details.
• Please check your address before paying. We cannot be responsible for delays or loss caused by an incorrect or incomplete address.
• We ship internationally. Shipping charges and any customs duties or taxes of the destination country are shown or borne by you as per the destination rules.

Full details are in our Shipping and Delivery Policy.

We want you and your little one to love what you ordered. Rules on returns, exchanges, cancellations and refunds are in our Returns, Exchanges, and Cancellation page, which forms part of these terms.

Many of our pieces are handcrafted, so small variations in print, weave or colour are natural and are part of the charm. Screens differ, so colours may look slightly different from the photo. Please check the size guide before ordering.

We use your information only to process orders, support you and, if you agree, share offers. Read how in our Privacy Policy.

We will message you about your orders. If you choose to receive offers and newsletters, you can unsubscribe at any time using the link in the message or by writing to us.

The photos, text, designs and logo on this site belong to KanyaKala. Please do not copy or reuse them without our written permission.

• Business name: [to fill: legal name]
• Address: [to fill: registered address]
• Email: [to fill: support email]
• Phone / WhatsApp: +91 9767903919
• GSTIN: [to fill, if registered]

• Orders must be placed by an adult (18 years or older), such as a parent or guardian. Our products are for children, but our store is for parents and guardians.
• You are responsible for keeping your account login private and for activity on your account.
• Please give correct details. We may cancel orders that look fake or fraudulent.

Please use the site only for genuine shopping. Do not misuse it, for example by trying to break into it, copying its content automatically, placing fake orders, or abusing offers and coupons. We may cancel orders or block access if this happens.

• We take care to show accurate product details, prices and photos. If we make a mistake, we will fix it, or cancel the order and refund you.
• To the extent the law allows, our liability for an order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that cannot be excluded.
• We are not responsible for delays or failures caused by events outside our control, such as natural disasters, strikes, courier or network disruptions, or government orders.

If something goes wrong, please write to us first.

• Grievance Officer: [to fill: name and designation]
• Email: [to fill: email]
• Phone / WhatsApp: +91 9767903919

We acknowledge every complaint within 48 hours and aim to resolve it within one month.

These terms follow the laws of India. Subject to your rights under the Consumer Protection Act, 2019 (including the right to file a complaint where you live or work), disputes will be handled by the courts in Pune.