Returns, Exchanges and Cancellation
Choose a tab to see the full timeline, eligibility, charges and conditions for each policy.
Get a replacement for an unused product, with tags intact.
Exchange timeline
- Day 0
Your order is delivered
The 3-day exchange window starts from the day you receive the delivery.
- By day 3
Tell us you want an exchange
Contact us within 3 days of delivery. Before you do, check that the product is unused and the tags are intact.
Last day to request an exchange
- Within 7 days
Reverse pickup is initiated
Once you inform us, we start the reverse pickup within 7 days. A basic charge of ₹100 applies for reverse pickup and reshipping.
- On arrival
Thorough quality inspection
When the product reaches us, we inspect it carefully before sending anything new.
- Dispatch
New product is sent to you
After the inspection, we dispatch your replacement.
The whole exchange takes 12–14 working days
Eligibility
- Request made within 3 days from the day you receive the delivery.
- Product is in unused condition.
- All tags are intact.
Charges
- A basic charge of ₹100 applies for reverse pickup and reshipping of the order.
- This charge does not apply to defective, damaged or wrong items.
Good to know
- Reverse pickup starts within 7 days of you informing us.
- The new product is sent only after the quality inspection.
- Total time for the exchange is 12–14 working days.
Used, damaged-after-delivery or incomplete items: KanyaKala reserves the right to limit or ignore the exchange amount for items that are used, damaged after delivery or incomplete.
Defective, damaged or wrong item received? The ₹100 pickup and reshipping charge does not apply. You can choose a replacement or a full refund to your original payment method. To get an exchange for a damaged item, you must submit a video of the unboxing process.
Return an unused product and receive a Refund Credit Note.
Return timeline
- Day 0
Your order is delivered
The 2-day return window starts from the date of delivery.
- By day 2
Raise your return request
Contact us within 2 days of delivery. The product must be unused and the tags must be intact.
Last day to request a return
- Up to 7 days
Reverse pickup
The reverse pickup process can take as long as 7 days to complete.
- 7–10 days
Product travels back to us
Once the product is returned, it may take anywhere between 7 and 10 days to reach us.
- Refund
Refund Credit Note is issued
For change-of-mind returns, KanyaKala issues a Refund Credit Note after deducting the courier and reverse pickup charges.
The Credit Note has no expiry
Eligibility
- Return request raised within 2 days from the date of delivery.
- Product is unused.
- All tags are intact.
Charges and refund
- Change-of-mind returns: courier and reverse pickup charges are deducted from the refund.
- The refund is given as a Credit Note, which does not expire.
- Defective, damaged or wrong items: no charges are deducted, and you get a full refund to your original payment method (see the note below).
Good to know
- Pickup can take up to 7 days.
- After pickup, the product may take 7 to 10 days to reach us.
- Refund timeline after we receive and inspect the product: [to fill: number of days]
Used or damaged after delivery: KanyaKala reserves the right to restrict or decline refunds for items that have been used or damaged after delivery.
Defective, damaged or wrong item received? You are entitled to a full refund to your original payment method, or a replacement if you prefer. We do not deduct courier or reverse pickup charges. To get a refund or exchange for a damaged item, you must submit a video of the unboxing process.
Changed your mind? You can cancel before your order is dispatched.
Cancellation timeline
- Order placed
You place your order
You can cancel at any point until the shipment is dispatched.
- Before dispatch
Contact us to cancel
Reach out as early as you can, so the order can be stopped before it ships.
Last chance to cancel
- Shipped
The cancellation window closes
Orders can be cancelled before shipment dispatch only. After that, the return or exchange policy applies instead.
- Up to 7 days
Refund for prepaid orders
For a prepaid order, the refund may take up to 7 working days. It is given as a Credit Note, with shipping charges deducted.
Eligibility
- Order has not yet been dispatched.
Charges and refund
- Prepaid orders are refunded as a Credit Note.
- Shipping charges are deducted from that refund.
- The refund may take up to 7 working days.
Good to know
- Cancellation is possible before shipment dispatch only.
- Once dispatched, see the Return and Exchange policies above.
Refusing a Cash on Delivery order: KanyaKala may bar customers from placing another Cash on Delivery order if they refuse orders for Cash on Delivery.
Call or WhatsApp us on +91 9767903919. See also our Terms and Shipping Policy.
Email: [to fill: support email] · Grievance Officer: [to fill: name and designation]. We acknowledge every complaint within 48 hours and aim to resolve it within one month.